Shipping Policy

Order Cancellation

Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately. However, once your order arrives to you, you may reach out to our support team in order to start the return process.

Priority + Insured Shipping

If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit. If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.

International Shipping

We are proud to offer international shipping services to over 200 countries. We have warehouses in the USA, Asia, the UK, and Australia. Your products will be shipped from the location that has stock available at the time of purchase.

Lost/Missing Packages

Viralaluna is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Shipping Time

Shipping time varies by location. These are our estimates:

Location	Estimated Shipping Time
United States	7-15 Business days
Canada, Europe	7-15 Business days
Australia, New Zealand	7-15 Business days
Central & South America	15-25 Business days
Asia	7-15 Business days
Africa	15-30 Business days

Max delivery time: 20 business days.

*This doesn’t include our 2-3 day processing time. All shipping times exclude clearance/customs delays.

Tracking Information

You will receive an email with a tracking number once your order is shipped. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If you have any other questions, please contact us at: adsviralaluna@gmail.com