Privacy Policy

This Privacy Policy describes how Viralaluna (the “Site,” “we,” “us,” or “our”) collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

Contact Information

If you have any questions, require more details about our privacy practices, or wish to make a complaint, please contact us:

By Email: adsviralaluna@gmail.com

Collecting Personal Information

When you visit our Site, we collect certain information about your device, interaction with the Site, and details necessary to process your purchases. If you contact us for customer support, we may collect additional information. Any information about an identifiable individual, including the information listed below, is referred to as “Personal Information” in this policy.

Device Information

• Purpose of collection: To optimize your browsing experience and perform analytics on site usage.
• Source of collection: Collected automatically via cookies, log files, web beacons, tags, or pixels.
• Disclosure for business purposes: Shared with our payment processors and partners for analytics.
• Personal Information collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.

Order Information

• Purpose of collection: To provide products and services, process payments, arrange shipping, send invoices or confirmations, screen for fraud, and send relevant promotions based on user preferences.
• Source of collection: Collected directly from you.
• Disclosure for business purposes: Shared with payment processors.
• Personal Information collected: Name, billing address, shipping address, email, and payment details.

Customer Support Information

• Purpose of collection: To provide assistance and respond to inquiries.
• Source of collection: Collected directly from you.
• Personal Information collected: Details necessary to assist with your issue.

Cookies and Tracking

Our website uses cookies to enhance user experience and store shopping cart details, including abandoned checkouts. This data may be used to send reminders via SMS or email.

Minors

We do not intentionally collect Personal Information from children. If you believe your child has provided us with information, contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to deliver our services, including Shopify (our online store platform). If required by law, we may disclose your Personal Information in response to lawful requests.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements and marketing content. We use Google Analytics to understand customer usage. We may share purchase and browsing data with advertising partners through cookies or tracking technologies.

Using Personal Information

We use Personal Information to:

• Provide and improve our services
• Process payments and fulfill orders
• Communicate with customers
• Offer promotions and personalized content

Retention of Personal Information

We retain Personal Information unless requested for deletion. If you wish to delete your data, please contact us at adsviralaluna@gmail.com.

SMS / MMS Text Marketing Privacy Policy

We respect your privacy. Your phone number and customer details will never be sold, rented, or shared with third parties for profit. However, we may disclose data as required by law or to protect our rights. By opting into SMS marketing, you agree to provide accurate information.

Your Rights

Depending on your location (such as the EEA or California), you may have rights regarding access, correction, deletion, or portability of your Personal Information. For inquiries regarding your rights, please contact us at adsviralaluna@gmail.com.

Do Not Track Signals

Our Site does not change its data collection and usage practices when receiving a Do Not Track signal from your browser, as there is no standardized industry response.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our Site.

Last Updated: February 2025

For any questions regarding this Privacy Policy, contact us at: adsviralaluna@gmail.com